FREQUENTLY ASKED QUESTIONS

FAQ

SHIPPING

WHERE DOES NORDIC WOOD COME FROM?

WHAT IS THE DELIVERY TIME FOR MY ITEMS?

WHERE WILL MY PACKAGE BE DROPPED OFF IF I AM ABSENT DURING DELIVERY?

WHAT IF I HAVE THE WRONG DELIVERY ADDRESS?

SHOULD I ADD SHIPPING COSTS TO THE DISPLAYED PRICES?

RETURNS & EXCHANGES POLICY

MY ITEM IS DAMAGED OR DOES NOT CORRESPOND TO THE ONE ORDERED, WHAT SHOULD I DO?

WHAT ABOUT SHIPPING COSTS?

WHEN WILL I RECEIVE MY REFUND/EXCHANGED PRODUCT?

IS IT POSSIBLE TO CANCEL AN ORDER?

WHAT ABOUT THE SALE PRODUCTS?

WARRANTY

WHAT IS THE DURATION OF THE WARRANTY?

WHAT DOES THE WARRANTY COVER?

HOW DO I CLAIM MY WARRANTY?

PRODUCT RETURN

HOW TO CLAIM THE "SATISFIED OR REFUNDED"?